Accountability is the purview of every manager in the organization. Different from responsibility, accountability is about ensuring that the identified goals and objectives of the organization are given the attention they need to be achieved.
In the matrix organization, when authority is not the primary mode for getting work done and cross-functional is present at every level, accountability is critical to success. In this quick guide, we explore what accountability is, how it works within the organization and discuss the process for accepting accountability at the individual and organizational level in order to meet the strategic goals.